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House of Paws Pet Salon

Your pet is always welcome at our house! (864) 370-8040
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Frequently Asked Questions (FAQ)
 
 
          
Winston seems to have a question.  Maybe the answer is below...
 

Q: How much do your services cost?
A: We don't publish a price list because each dog is different.  Our prices start at $17 for a small, short-haired Chihuahua, and go up from there.  Large dogs and dogs with long, dense, or thick coats are more.  If you need an exact price you are welcome to bring your dog in for an in-person meeting.
Charges are set based on the following factors
1. Type of animal (dog, cat, rabbit, etc)
2. Your pet’s size and breed and type of hair
3. Type of haircut or service requested
4. Additional charges may be added for extra handling (in cases where a pet is aggressive or extremely difficult), extra brushing, if your dog is excessively matted or extremely dirty (requiring multiple baths), and for flea and tick removal. In order to give accurate prices, we will need to meet your pet and speak with you to determine your pets needs.  Please feel free to call for more information, but keep in mind that any prices given over the phone are only estimates until we actually meet your pet. 
 

 Q: How long will it take?
A: We like to be flexible and have your pet stay as little or as long as you like.  We usually prefer that you drop off your doggie in the morning, and allow us to call you when he or she is ready.  This is usually only a matter of a few hours depending on how busy we are.  If you have certain time constraints we are happy to work to have your dog ready by a specific time. As long as you pick up your pet before we close at 5pm (3pm on Saturdays) we don't mind if you can't pick him up right away.  Most people do not like for their doggies to stay longer than necessary, so we try to get them in and out within a reasonable amount of time.
 

Q: Do you use heated dryers?

We do not use heated dryers.  All dryers in our salon simply recirculate the air in the room which is kept at a comfortable temperature.  Due to safety concerns with heated dryers, we have chosen not to purchase them! On August 1, 2008 the Today show ran a story about a beloved pet that tragically died as a result of being left in a heated dryer for an extended period of time.  Click here to read the story.   The crates and dryers we use in our salon are different from the ones in the Today show piece, do not contain a heating element at all, and are attached to crates that are completely ventilated, as opposed to fully enclosed as the "cage dryers" in the story.  Although we are concerned with making your pet look nice, our primary concern is his or her safety! You are welcome to visit our salon to see the area where the dogs are groomed, as well as the equipment we use. If you have any concerns please let us know!

 


Q: Do you accept credit and debit cards?

A: Yes. Everything except American Express. We accept Mastercard, Visa and Discover, as well as Debit cards.  And of course, cash or check always welcome as well!


 Q: How often does my dog need to be groomed?
A: Here are some guidelines to help you decide when to bring your dog for grooming service. Keep in mind that there is a lot of variation in coat types of individual dogs of the same breed. Some can go longer than others without becoming matted.  Brushing and combing at home will keep your dog's coat in better condition as well.

~Dogs with short and smooth hair (Beagles, Labradors) - as needed to help control odor and shedding, usually every 4-12 weeks.

~Dogs with long hair (Shih-Tzu, Yorkshire Terrier, Old English Sheepdog) - every 4-6 weeks. These high-maintenance coats may even need weekly    
  attention.

~Dogs with medium length hair (Golden Retrievers, German Shepherds) - every 6-12 weeks.

~Terriers (West Highland Terrier, Schnauzer) - every 6-10 weeks

~Curly-coated dogs (Bichon, Poodle) - every 3—6 weeks.
  

Q: My dog gets very stressed during grooming, can I sedate him before bringing him?
A: We usually do not groom pets who are sedated.  We have found that many dogs who are nervous or stressed generally improve over time. We have also found that some pets feel more vulnerable when they are sedated, and as a result, are more difficult to groom.  If you have concerns about your pet's stress level, we are happy to talk with you and determine the best scenario for making grooming as pleasant as possible.
 

Q: Why do you need vaccination records?
A:  For the safety of your pet, the groomers, and all the pets we serve, it is important that vaccinations be up to date.  Rabies, Parvo and Distemper are the required shots. If you are unsure whether your dog has had these vaccinations, simply call your vet and check.  If you are looking at your paperwork from your vet, Rabies is usually listed by itself.  If you do not see the others you will probably find something like "DHLPP" which is a combination shot that includes distemper and parvo.  We can always contact your vet to verify shot records if you cannot find the paperwork.  Bring what you have and we will record the dates.  We do not need a copy to keep.


Q: Other groomers have told me that my dog tries to bite while being groomed. Will you groom him?
A: We will certainly try. However, it is important for you to tell us this in advance so that we are prepared. It is not uncommon for dogs to bite or snap during grooming. Many dogs will nip and use their teeth in "protest" but are not truly biters.  We have a lot of training and experience with handling dogs, and we like to try different things to make sure your dog is comfortable during grooming.  This includes working with your dog to figure out the best techniques (different things work with different dogs) for keeping him calm.  We have muzzles to keep the dog from biting and from injuring himself, and they are used as a last resort.  The muzzles we use are completly safe for your dog, and are only used for short periods of time. Depending on the severity of your dogs behavior, it is possible that we will not be able to groom him or her (but this rarely happens!).   Most dogs that require muzzles usually only do so for specific things like nail trimming or brushing out tangles.  Again, we rarely use muzzles, but we will use them if it is necessary to ensure the safety of the dog as well as our own! Keep in mind that in some cases, additional fees will apply. This is for the extra time required to safely complete the grooming.
 

Q: Do I need an appointment?
A: We prefer that you make an appointment, but we will certainly accomodate walk-ins if we have time for them.  If you come by or call  and we are too busy, we will schedule an appointment for your pet at a later time.  If you call first thing in the morning we are sometimes able to fit you in for that same day.

Q: If I bathe my pet at home can I bring him in for grooming only?

A: We prefer to bathe all pets here prior to grooming.  The haircut looks best if pets are bathed and dried immediately before.  We have also found that despite their best efforts, pet owners do not always get their pets as clean as they think they do!  In special cases we can make an exception, such as dogs who have had surgery or elderly dogs who need to get in and out as quickly as possible.  Otherwise, we generally do not do this.